I don’t know whether to be astounded, ecstatic, or upset (this should have happened by now : )
Learning Ubiq P2: Support Structures
As outlined in Part 1, the traditional style of documentation is antithetical to actual usage. Style is a major problem, but the delivery mechanisms are just as bad. At best, a manual can be oriented to predefined tasks and known problems, at worst it is a dense technical read with a broad overview intertwined with [...]
Learning Ubiquity P1: Minimalist Documentation
It has been over a month since my last post -testing has taken a backseat to reading research in social learning theory and technical communications. But now I have some more solid ideas I want to share in this 3-part series. Today I am going to talk about a typical users, how they learn, and [...]
Ubiquity Advert
I don’t really need to make it perfect for my closed tests. If I were doing this for a real ad I would have a single, flowing sequence like search on Craigslist, check prices on Ebay, email it to a friend, and insert a map. I am working out some compression issues so I can [...]
Community Building and UI
There is a lot of talk about community building for the Ub command developers. My main concern is UI engineering; how can we help command developers create Humane commands? Earlier I blogged about the translate command, offering some suggestions, hoping it would help future command developers. Sadly, we can’t expect trained Usability professionals to review [...]
Ubiquity Translator Command
I have been running into two types of usability problems in my testing of Firefox Ubiquity. One set of problems is with Ubiquity itself, it’s discover-ability, the display of suggestions, help, etc. The other set of problems is with the commands. The Translator command caused a lot of confusion. It would change the contents of [...]