Archive | July, 2009

Learning Ubiq P2: Support Structures

As outlined in Part 1, the traditional style of documentation is antithetical to actual usage.  Style is a major problem, but the delivery mechanisms are just as bad. At best, a manual can be oriented to predefined tasks and known problems, at worst it is a dense technical read with a broad overview intertwined with […]

Learning Ubiquity P1: Minimalist Documentation

It has been over a month since my last post -testing has taken a backseat to reading research in social learning theory and technical communications.  But now I have some more solid ideas I want to share in this 3-part series. Today I am going to talk about a typical users, how they learn, and […]

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